Course Curricula for Courses based on NSDC

1.Customer Care Executive (Call Centre)

Job Role : Customer Care Executive (Call Centre)
NVQF Level : 4
Role Description : Provide customer service support by interacting with customers over the phone

2. Customer Care Executive (Relationship Centre)

Job Role : Customer Care Executive (Relationship Centre)
NVQF Level : 4
Role Description : End to end customer life cycle management at a shop/showroom/relationship centre

1. Cashier

Qualification Pack Code :

RAS / Q0102

Job Role : Cashier
NVQF Level : 2
Role Description : Individuals in this position service and process all

2. Sales Associate

Qualification Pack Code :

RAS / Q0104

Job Role : Sales Associate
NVQF Level : 4
Role Description : Individuals in this position interact with customers by giving specialized service and product demonstrations to maximise business in a retail environment whilst striving for continous improvements in levels of services rendered.

3.Store Ops Assistant

Qualification Pack Code :

RAS/Q0101

Job Role : Store Ops Assistant
NVQF Level : 1
Role Description : Individuals in this position receive, move, store and deliver products whilst workin g cordially within the team and retail organisation.

4.Trainee Associate

Qualification Pack Code :

RAS / Q0103

Job Role : Trainee Associate
NVQF Level : 3
Role Description : Individuals in this position display merchandise and interact with customers to understand their needs to service them with sales of relevant product offerings whilst working cordially within the team and retail organisation.
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